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Delivery & Returns

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Delivery & Returns Policy

Please read our full returns policy before placing your order.

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How To Return Your Order

Please include:

Your returns form (included in your parcel) 
 

Including - 

  1. Your Name 

  2. Order Number 

  3. Reason for Return 
     

Or if not available a printed copy of your order confirmation with your name and order number 
 

Send returns to:

HQ LL BOUTIQUE

UNIT 7

DALWEB INDUSTRIAL ESTATE

GRAVEL LANE

BANKS

SOUTHPORT

PR98DE

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Please note that customers are responsible for the return of shipping costs. 

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Delivery Address Reminder

Please ensure your delivery address is entered correctly at checkout.

If you notice an error, contact us as soon as possible. Once your order has been processed or dispatched, we may not be able to amend it.

We are not responsible for orders sent to incorrectly entered addresses.

 

General Returns

  • You have 14 days from receiving your order to return items for a refund

  • Refunds are processed within 7–10 working days after we receive the return

  • Clearpay refunds may take longer – please contact Clearpay for updates

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Return Conditions

To be eligible for a return, items must:

  • Be unused

  • Be in original packaging

  • Be in the same condition as received

  • Have all original labels attached

Returns will not be accepted if items show:

  • Makeup marks

  • Perfume scent

  • Chemical marks

  • Signs of wear

For hygiene reasons, items without tags cannot be returned.

Items priced under £10 are non-returnable.

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In-Store Purchases

Items purchased in store are eligible for:

  • Exchange

  • Credit note only

(This does not affect your statutory rights.)

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Returning Online Orders In-Store

Online orders can be returned in store.

Please bring:

  • Your order confirmation, or

  • Your receipt

Please check store opening hours before visiting.

You may exchange online orders in store, however once exchanged the item becomes subject to in-store return policy.

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DPD Next Day Delivery (UK)

  • Order before 3PM (Mon–Fri) for next working day dispatch

  • No weekend deliveries

  • Orders placed after 3PM will be processed the next working day

  • Tracking information will be sent via email

Please note: Delays caused by weather or courier issues are outside of our control.
 

Standard UK Delivery – Royal Mail

  • Tracked service

  • Estimated delivery: 3–5 working days

During busy periods or unforeseen circumstances (e.g. high demand) delivery may take slightly longer. Please allow extra time before contacting us.
 

Click & Collect

Click & Collect is available from:

  • Churchtown Store

  • Penwortham Store

Once you receive your collection confirmation email, you can collect your order free of charge.

For same-day collection, please call the store (subject to availability).
 

Order Processing

  • Orders require up to 1 working day to be packed before dispatch

  • You will receive a dispatch confirmation email

  • We always aim to dispatch orders as quickly as possible

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Gift Cards, Credit Notes & Discount Codes

  • Gift cards and store credit notes cannot be used with promotional codes

  • Discount codes apply only when paying with:

    • Card

    • PayPal

    • Clearpay

    • Apple Pay

    • Google Pay

If you are unsure, please contact us on 01704 792258.
 

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Contact Us

We appreciate your support and hope you enjoy shopping with us.

Customer Service:
📞 01704 792258

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Email:
📧 info@lucylousboutique.com
📧 staff.lucylousboutique@gmail.com

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Stores:

Churchtown Store
📞 01704 469600

Penwortham Store
📞 01772 597247

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