Under GDPR, we have a legal duty to protect any personal information we collect from you. Lucy Lou's Boutique adopts the lawful basis of the following:
The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
We use various technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
We do not pass on your details to any third party or other government department.
Under GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. These are:
a right of access to a copy of the information comprised in their personal data;
a right to object to processing that is likely to cause or is causing damage or distress;
a right to prevent processing for direct marketing;
a right to object to decisions being taken by automated means;
a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
a right to claim compensation for damages caused by a breach of the Act.
Visitors to our websites
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in an anonymous way which does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be open about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, we use language cookies to know what language you would like the web site displayed to you in, we also use YouTube cookies to embed videos in pages and Google Analytics cookies to track users’ behaviour whilst on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected by Lucy Lou's includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally.
What information do we collect?
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Any Electronic News Letters are formed in-house by one of our own employees. Therefore, any data used to send out an E-Letter will be used internally and not distributed to any third parties. These E-Letters will only include company updates, renewable energy technology developments & any renewable energy news we feel is beneficial to you.
We occasionally may distribute a survey for our customers. The surveys distributed are to gather information from our client's perspective and are used to improve Lucy Lou's as a company. The information collated from the surveys will be used and stored internally and will not be distributed to any third parties.
Social Media Interaction
All social media is managed internally and therefore all interaction on platforms such as (Facebook; Twitter; Linkedin; Instagram) will be with a Lucy Lou's Boutique employee. Any conversations taken place via social media will be be kept confidential and will not be distributed to any third parties.
People who email us
By emailing Lucy Lou's Boutique, we assume you are providing consent for the company to retain your information and any data distributed to the company. This data will be kept confidential and will not be distributed to any third parties. If you would like to remove your information & data from our system, you can do so by emailing info
Complaints or Queries
Lucy Lou's tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
Links to other websites
How to contact us